Orders and Payment
How do I change my order?
You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.
How do I cancel my order?
Our goal is to provide you with exceptional service. To ensure timely delivery, we begin processing orders immediately after an order has been placed. You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered. We do offer a 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return your purchase subject to our RETURN POLICY.
What if I’m having trouble ordering from your site?
Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please contact us thru (1) pop-up messenger here at the page, (2) email at email@example.com or (3) Call/Message/Viber our Hotline 0925-860-8016
How can I pay?
We accept payments through Cash on Delivery, credit cards, and PayPal and Bank transfers to our BPI and BDO accounts. You will be charged in Philippine Pesos. Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card transactions are subject to validation and authorization by both the card issuer and us. For more details, you can check our PAYMENT METHODS
My payment has been declined
Please try the following:
- Check the card details (expiry date, billing address, etc) on your account to make sure the information is correct.
- Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
- Your card issuer may have declined your payment. Because they don’t tell us the reason for this, it’s best to contact them for details.
If there are no problems with all of the above, try paying with another card.
If you’ve tried all these and are still having problems, contact our Customer Care Team by contacting us thru (1) pop-up messenger here at the page, (2) email at firstname.lastname@example.org or (3) Call/Message/Viber our Hotline 0925-860-8016 with as many details as you can about the issue including any error messages and we’ll try to resolve it as soon as we can.
How do I track my order?
Can i sign up for JB Music's newsletter?
Yes you can and it’s really easy to do! You can set up an account with us, which also means you are ready to start shopping! Or you can sign up exclusively for our newsletter through this link.
Is jbmusic.com.ph pricing different from the JB Music’s stores?
Pricing in the website is the same as that of our stores. However, where applicable, we will have promos and price adjustments specifically for the website and/or our stores.
What products and services are available in the site?
Most products you see at our stores are available for purchase in our website. When you order from the website, we’ll get it to your doorstep as soon as possible. You also get to enjoy complimentary services such as Newsletter subscriptions, web-only promos, and invitations to exclusive events.
Who may i speak with if i have a question about a product?
Shopping on JBMusic.com.ph
Do I have to create an account to shop with you?
No, you do not have to create an account. You can check out as a guest when you finalize your order. You will have an option to create an account after your order is complete with the information you have provided at checkout. If you choose to create an account, it’s simple to do and it allows you to shop easier with us in the future as you do not have to fill in your details every time you come back.
How do I search for an item?
If you know what you're looking for, type it into the Search box at the top of the page. To browse through what’s available, select a category from the Navigation Bar at the top of the page. You can then narrow your search by selecting product type, size, color, etc from the options on the product page.
How do I order on the JB Music website?
On our website, go to the product page of the item you would like to purchase and click the "ADD TO CART" button. After you have added all the items you want to purchase to your shopping cart, follow the instructions on screen to complete your order.
How do I use my discount/promo code?
Your discount/promo code has to be entered at Checkout. Our discount/promo codes and their terms and conditions vary, so please make sure you check when you receive any discount/promo code. Further, discount/promo codes are not valid on gift vouchers and certain items, services, and brands.
Can I use more than one discount code?
No, on jbmusic.com.ph you can only use one discount code per order.
What do I do if I encounter problems creating or signing in to my jbmusic.com.ph account?
If you're having problems accessing our website, please make sure that you have the latest version of your operating system provider (Windows, OSX, etc). If you’re still having problems, contact our Customer Care Team through our (1) pop-up messenger here at page, (2) email at email@example.com or (3) Call/Message/Viber our Hotline 0925-860-8016 and let us know:
- Details about the issue
- Screen shots of any error message you get
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you have done so far to try to resolve it"
How do i change details on my jbmusic.com.ph account?
Log in to your account here and you can change your details at any time. We recommend that you check your account once in a while to make sure your details are up-to-date.